Senior Director of Client Success

Washington, DC
Full Time
Executive

Company Description

Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results. 

Role Summary

We are seeking a passionate and strategic Senior Director of Client Success to lead our rapidly expanding Army account. This role oversees a portfolio of high-impact contracts, led by senior program managers, that help our clients adopt cutting-edge technology, operationalize innovation, and achieve mission outcomes faster and more effectively. You will lead a large team as well as roll up your sleeves to be involved in the day-to-day. You will be accountable for client satisfaction, measurable mission impact, and strategic growth. You will build trusted relationships with senior Army leaders, anticipate emerging needs, and help them think differently to challenge the status quo. 

Salary range: $140,500 - $180,000 plus bi-annual bonuses

TS clearance is preferred. Eligibility for clearance is required. DC-based is strongly preferred.

Key Responsibilities

Client Success & Strategic Growth

  • Serve as a trusted partner to senior military and government stakeholders, helping them accelerate mission impact through innovative technology adoption and agile processes.
  • Translate complex operational needs into actionable roadmaps with clear outcomes, metrics, and delivery milestones.
  • Anticipate evolving mission requirements and proactively propose solutions to address them.
  • Partner with Sales to drive client retention, scope new engagements, and identify opportunities to expand Dcode’s support.
  • Support strategic communications and reporting to senior leadership and external stakeholders with data-backed impact assessments.

Program Oversight & Delivery Excellence

  • Oversee multiple delivery teams, ensuring workstreams are aligned with client priorities, and deliver measurable outcomes.
  • Guide teams in applying best practices in agile acquisition, technology scouting, capability gap analysis, and process automation.
  • Provide creative and novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility for our clients.
  • Identify and tackle areas to help our clients remove policy, contracting, and operational barriers that slow capability delivery.
  • Ensure performance tracking, ROI analysis, and continuous improvement are embedded in every project.

Team Leadership & Development

  • Lead Senior Program Managers, Program Managers, Senior Associates, and Associates across multiple contracts.
  • Provide coaching, mentorship, and professional development to strengthen the team’s ability to operate in high-tempo, complex environments.
  • Foster a collaborative, innovative, and results-driven culture across the account.

Contract & Resource Management

  • Ensure compliance with all contract requirements and maintain strong communication with clients regarding contract status, risks, and opportunities.
  • Monitor deliverables, budgets, and burn rates to meet profitability and impact targets.
  • Manage resourcing to ensure target profitability and client outcomes are met.

Qualifications

Required Skills and Experience

  • 12+ years of relevant work experience in client success, program management, or strategic consulting, ideally in the defense or federal innovation space.
  • Demonstrated success leading large, multi-stakeholder programs with measurable mission outcomes.
  • Strong knowledge of DoD acquisition pathways, contracting mechanisms, and policy levers to accelerate delivery.
  • Proven ability to manage senior-level client relationships and influence decision-making at the executive level.
  • Skilled in analyzing qualitative and quantitative data to drive strategic recommendations and improvements.
  • Strong people leadership skills with experience managing and developing high-performing teams.
  • Executive presence and excellent written and verbal communication skills.

Preferred Qualifications

  • Current or previous Secret clearance (or ability to obtain).
  • Experience working with senior leaders in Army acquisition, operational commands, or innovation offices.
  • Familiarity with automation tools, performance metrics frameworks, and emerging technology 

Additional Information

You’ll love it here if:

  • Thrive in fast-paced, mission-driven environments.
  • Enjoy solving complex problems and delivering tangible results under pressure.
  • Are committed to continuous learning and improvement.
  • Build strong relationships and inspire trust quickly.
  • Value a collaborative, transparent, and inclusive culture.

We look for resilient hustlers: 

Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story? 

Equal Opportunity Statement

We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.


 
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